Tuesday, February 10, 2009

Canon Powershot G10 Firmware Updated


Canon has updated the Powershot G10 firmware to a newer version 1.0.2.0.

This addresses the Phenomenon:

If RAW images are captured by continuous shooting under the ISO 1600 setting, abnormal data is recorded and a magenta cast appears in the second and subsequent RAW images. This phenomenon also occurs in the second and subsequent recorded RAW images captured by single shooting, but only if the LCD monitor display mode is set to the OFF position.

This phenomenon cannot be confirmed when images are played back on the camera's LCD monitor. It can only be confirmed if image processing software (such as the Digital Photo Professional software bundled with the product) is used to develop RAW images on a PC.

Read the full article for more about this, what cameras are affected and where to download it from.

The following content is to help you update the firmware by yourself. If errors occur when performing the firmware update, there are instances where the camera cannot be started; therefore, please read the precautionary notes carefully before starting the firmware update.

In addition, this firmware update can also be performed at our service centers. If you wish to have us perform the firmware updates, please contact our service centers.

Firmware Update (Version 1.0.2.0)

This firmware update corrects the following phenomenon.

Phenomenon:

If RAW images are captured by continuous shooting under the ISO 1600 setting, abnormal data is recorded and a magenta cast appears in the second and subsequent RAW images. This phenomenon also occurs in the second and subsequent recorded RAW images captured by single shooting, but only if the LCD monitor display mode is set to the OFF position.

This phenomenon cannot be confirmed when images are played back on the camera's LCD monitor. It can only be confirmed if image processing software (such as the Digital Photo Professional software bundled with the product) is used to develop RAW images on a PC.

Note

* Images that have the magenta cast phenomenon cannot be fixed.
* The phenomenon only appears in RAW images, and does not appear in JPEG images or images appearing on the LCD monitor display.
* The phenomenon only occurs if the ISO Speed Dial is set to ISO 1600 manually, and does not occur if the ISO speed is set to other values (such as ISO AUTO or ISO HI).

Identifying Affected Cameras for the Update

Please check the serial number on the bottom of the camera.

Serial numbers

Products whose fifth digit from the left is 0 or 1 are affected.

****0*****
****1*****


Among products with the serial numbers described above, if there is a marking inside the battery cover like the one in the image below, the issue has already been corrected by correction firmware, and you may continue to use your camera as is with no further action required.

Marking Position

In addition, products whose fifth digit from the left is 2 or above are already equipped with correction firmware; therefore, this phenomenon does not apply.


Items Required for Firmware Update

The following items are required for this firmware update.


1 - PowerShot G10 Camera
2 - Computer* (USB interface required)
3 - Battery (Bundled with the camera)
4 - USB Interface Cable (Bundled with the camera)
5 - Memory Card (Commercially available SD memory card with a capacity of at least 8 MB)
6 - Firmware Update Data (Can be downloaded if the camera is determined as affected after the serial number is entered).
7 - Firmware Update Procedure (PDF) (Can be Downloaded)

* OS installed on the computer: Windows® XP/ Windows VistaTM, Mac OS X (v10.4-10.5)

Customers who do not have any of the items 2 to 5 are asked to contact Canon service centers.

Outline of the Firmware Update Procedures

To update the firmware, the following procedures are required.

1. Downloading and extracting the firmware update data
2. Preparing the memory card for the firmware update
3. Updating the firmware
4. Confirming the completion of firmware update

In addition, details of the procedures above are covered by the Firmware Update Procedure (PDF). Read the Firmware Update Procedure (PDF) carefully before updating the firmware.

GO TO DOWNLOAD PAGE
(You will need to enter your serial)


Final notes:

You have to pay attention to the way the firmware is uploaded to the camera. Canon with the Powershot G10 model decided to change the way firmware were updated.
So now instead of copying the file directly to the card you will have to connect the computer (PC or MAC) and the camera with the supplied USB cable and use the software to copy the firmware update file to the card on the camera (make sure you formatted the card first).

Then you will have to start the camera on preview mode and choose the firmware update menu item (you cannot have the lens extended or this menu item will not show up).

Just made mine today with no problems and my camera was one of the affected but I've never saw or identified this Phenomenon. But if Canon says it's to update then it's time.

I was hopping to see some improvements on video (GIVES US BACK the 1024 of the G9!!!) or maybe the reappearance of time lapse feature but nothing... this simply corrects what it's mentioned here.

Maybe we will all have better luck next time who knows...
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